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1. Did we respond quickly to your needs?
Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A
2. Were you totally satisfied with your service?
Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A
3. Were you totally satisfied with your installation?
Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A
4. Was everyone you came in contact with courteous, pleasant, and helpful?
Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A
5. Were you totally satisfied with the work area being left neat and clean?
Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A
6. If you received new equipment, were all warranties delivered to you in a totally satisfactory format?
Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A
7. Were your questions answered to your total satisfaction?
Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A
8. Would you recommend us to a friend?
Yes, absolutely
No way
Maybe
If not, why?
9. If you do not already have one, are you interested in learning about our Comfort Club for regular maintenance of your equipment?
I already have one.
Yes, please have somebody contact me.
Not at this time.
10. I said before that our goal was your TOTAL SATISFACTION. Overall, from all the contact you have had with us, what is the level of your satisfaction with our work?
Totally Satisfied.
Mostly satisfied.
Just okay.
Definitely not satisfied.
Disappointment.
Any last thoughts?
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