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Service Survey

Fill out the survey below to help us improve our services.

Your Information
Name:   Street Address:
Home Phone: City:
Email: State: Zip:
How well did we do?
1. Did we respond quickly to your needs?

    Yes, you were great!
    Yes, but could have been a bit better.
    I'd have to say OK
    No, not satisfied.
    N/A

2. Were you totally satisfied with your service?

    Yes, you were great!
    Yes, but could have been a bit better.
    I'd have to say OK
    No, not satisfied.
    N/A

3. Were you totally satisfied with your installation?

    Yes, you were great!
    Yes, but could have been a bit better.
    I'd have to say OK
    No, not satisfied.
    N/A

4. Was everyone you came in contact with courteous, pleasant, and helpful?

    Yes, you were great!
    Yes, but could have been a bit better.
    I'd have to say OK
    No, not satisfied.
    N/A

5. Were you totally satisfied with the work area being left neat and clean?

    Yes, you were great!
    Yes, but could have been a bit better.
    I'd have to say OK
    No, not satisfied.
    N/A

6. If you received new equipment, were all warranties delivered to you in a totally satisfactory format?

Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A

 

7. Were your questions answered to your total satisfaction?

Yes, you were great!
Yes, but could have been a bit better.
I'd have to say OK
No, not satisfied.
N/A

 

8. Would you recommend us to a friend?

    Yes, absolutely
    No way
    Maybe

    If not, why?

9. If you do not already have one, are you interested in learning about our Comfort Club for regular maintenance of your equipment?

I already have one.
Yes, please have somebody contact me.
Not at this time.

 

10. I said before that our goal was your TOTAL SATISFACTION. Overall, from all the contact you have had with us, what is the level of your satisfaction with our work?

    Totally Satisfied.
    Mostly satisfied.
    Just okay.
    Definitely not satisfied.
    Disappointment.

    Any last thoughts?

A little more

  • What prompted you to call us?
  • Television ad
    Radio ad
    Yellow Pages
    Direct Mail
    Newspaper
    Word of Mouth
    Our Trucks
    Internet Search Engine
    Hotlink from another website
    I am a customer already

    Comments:

  • Why did you place your order with us?
  • Availability
    Most Value for Money
    Price
    Field Representative's Presentation
    Engineering of Installation
    Reputation of Company
    Availability of Quality Service
    Best Approach to Problem

    Comments:

    May we use your response to show others your level of satisfaction? Yes No

     

     

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