New Installation

Customer Satisfaction | New Installation | Service Survey

Your Information

Name:	Street Address:
Home Phone:	City:
Email:	State:	Zip:

Systems & Operations

1. The overall comfort of your home’s temperature? Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied

2. Comfort of temperature room by room? Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied

3. The simplicity of setting your thermostat for a comfortable temperature? Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied

4. Information provided to you about your heating & air conditioning system operation? Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied

5. Information provided to you about your manufacturer’s warranty? Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied

6. The noise of operation of your indoor system? Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied

7. The noise of operation of your outdoor unit? Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied

8. Overall satisfaction with builder? Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied

Service

1. Have you called for a repair or service problem? Yes
No

2. Did your technician arrive promptly to review the problem? Yes
No

3. Was the technician courteous? Yes
No

4. Was the technician professional, show respect for your home, and wear booties over his shoes to protect your home’s flooring? Yes
No

5. Was the problem fixed or reasons given regarding the problem? Yes
No

6. Where you satisfied with the repair or service you received? Yes
No

7. Do you or someone else conduct regular maintenance on your system to ensure its optimum performance? Yes
No

Comfort & Efficiency

1. Have you changed the air filter in the past 3 months? Yes
No

2. Do you or any one in the home have allergies? Yes
No

3. When your furnace is on, does your home’s air appear dry or produce static electricity? Yes
No

4. Does your home’s air feel moist even when the air conditioner is running and cooling the house a comfortable temperature? Yes
No

5. Would you be interested in additional ways to save on your home’s utility costs? Yes
No